Sage business cloud

Once you have opened your accounts software you will first need to click on the help option, followed by about.

After opening the about page you will need to select data directory to launch the correct folder.

Once you have loaded the folder you will need to select the up folder button which can be found beneath the favourites option on the screen.

You will now need to select the layouts folder and paste your new layout into this destination.

Now that you have placed your new layout into the correct folder you will be able to view this by selecting modules, followed by the Invoicing option.

Simply double click on an invoice and select the print option.

You are then able to select the layouts tab from the left hand column and scroll until you locate your new invoice template that you would like to use.

Using the pay now download wizard
Using the MyOpayo download wizard
Customised invoices

Before your customer can process their transaction you will first need to create or locate the invoice to be sent to your customer.

Once the email has been received your customer will be able to open the invoice and process a transaction.

At the top of the invoice there is a pay now button that can be clicked by your customer.

Once clicked, a web browser will open on the screen with the Opayo payment pages where the customer can enter their card details and complete the transaction.

A message will then appear advising your customer that the transaction has been completed and the invoice will then be marked as paid within your Sage Business Cloud Accounting.

When creating a stock item or service code in your accounts software you will be required to create a product code for the item.
The product code is a reference that is used to relate to the item your shopper is purchasing and allows you to see the reference when the order is placed.

You are also able to apply this to the items on your web store so, when the MyOpayo download wizard is ran on your accounts software will be able to reference the item that has been purchased and deduct this from your stock lists.

For more information please contact Sage support.

Once you have created your product codes in your Sage 50c Accounts software you will be able to include these on the items on your website.

In order to apply these product codes to items on your website you will need to speak with your web developer who will be able to help you with this.

After the codes have been applied to your items when the transaction is placed the product code will then be included in the basket field that is passed with your transaction.

When passing the basket field through with any order on your site, the field is populated with 6 columns.

• Items – A description of the item that has been purchased. The product code will be included here.
• Quantity – The volume of the product that have been ordered.
• Item value – The amount for each individual item ordered.
• Item tax – The tax that is applied to each individual item.
• Item total – The total cost of the item plus tax.
• Line total – The overall cost of the items plus tax in each line of the basket.

The basket contents can then be used to reference stock on your Sage 50c Accounts product.

A common basket field will be displayed as:

As you can see there are no product codes referenced within the basket that is passed for this transaction.

By including your product code in the Items column your accounts software will be able to reference and deduct this from the stock levels on your account.

To include the product code in your basket field you will need to enter this at the beginning of the Item column and in enclosed [ ] square brackets.

If you use other brackets this will not work correctly and not deduct from your stock.

By including the product code into your basket it will then appear as:

When downloading the transaction using the MyOpayo download wizard your software will then be able to deduct the items from the correct stock.

When passing the basket field through with the transaction your basket will now be passed as:

4 : [PROD0001] Product 1 : 1 : 424.00 : 74.32 : 499.00 : 499.00 : [PROD0002] Product 2 : 3 : 11.91 : 2.08 : 13.99 : 41.97 : [PROD0003] Product 3 : 2 : 11.05 : 1.94 : 12.99 : 25.98 : Delivery : 1 : 0.00 : 0.00 : 0.00 : 4.99

The product codes will then be used in line with those in your accounts software.

Adding products to your Elavon Financial Services DAC accounts
Delivery charge in your basket

When passing the basket field through with any order on your site, the field is populated with 6 columns.

• Items – A description of the item that has been purchased.
• Quantity – The volume of the product that have been ordered.
• Item value – The amount for each individual item ordered.
• Item tax – The tax that is applied to each individual item.
• Item total – The total cost of the item plus tax.
• Line total – The overall cost of the items plus tax in each line of the basket.

The basket contents can then be used to reference stock on your Sage 50c Accounts product.

A common basket field will be displayed as:

This will be represented in the transactional post to the Opayo systems as:

4: Product 1 : 1 : 424.68 : 74.32 : 499.00 : 499.00 : Product 2 : 3 : 11.91 : 2.08 : 13.99 : 41.97 : Product 3 : 2 : 11.05 : 1.94 : 12.99 : 25.98 : Delivery : 1 : 0.00 : 0.00 : 0.00 : 4.99

As you can see each column within the basket field that is being passed through with the transaction is separated by a colon.

If you would like to leave any of the columns blank when passing the basket field you will still need to include the colon. A basket field with a blank column will look like this:

Delivery : 1 : 4.99 : : : 4.99

This is a line of a basket that has no content for the Item tax and item total columns.

If this was used on a transaction that was downloaded into your Sage 50c Accounts software it will be classified as an S2 – VAT excluded item.

In order to pull through the charge for delivery you have applied you will need to make sure that you populate all of the fields that are included in the basket field.

You are also able to create a “non-stock or service” item within your Sage 50c Accounts for the delivery charge. This will then allow your system to identify a delivery charge as a service and record it accordingly.

If you would like to know how to create products and services in your accounts software check out our article.

The delivery charge will then be downloaded into your Sage 50c Accounts product.

When populating the delivery charges you will need to decide whether or not to apply tax to the charge.

If you do not want to apply tax to the charge you will simply need to pass the basket without the Item Tax column having any content.

For tax to be included you will just need to include the tax amount that is to be applied to the delivery charge.

Your Sage 50c software will then be able to classify the delivery as either an S1 – VAT included or S2 – VAT excluded product.

To include the product code in your basket field you will need to enter this at the beginning of the Item column and in enclosed [ ] square brackets.

If you use other brackets this will not work correctly and not deduct from your stock.

By including the product code into your basket it will then appear as:

When downloading the transaction using the MyOpayo download wizard your software will then be able to deduct the items from the correct stock.

When passing the basket field through with the transaction your basket will now be passed as:

4 : [PROD0001] Product 1 : 1 : 424.00 : 74.32 : 499.00 : 499.00 : [PROD0002] Product 2 : 3 : 11.91 : 2.08 : 13.99 : 41.97 : [PROD0003] Product 3 : 2 : 11.05 : 1.94 : 12.99 : 25.98 : Delivery : 1 : 0.00 : 0.00 : 0.00 : 4.99

The product codes will then be used in line with those in your accounts software.

Adding products to your Elavon Financial Services DAC accounts
Items not deducting from your stock

Practice data is information that is used with your Sage 50c Accounts product that allows you to test the invoice payments feature without using your own company data.

This will allow you to test the process, the invoice payments, and the reconciliation of these payments without interfering with your live accounts.

When you first load up your Sage 50c Accounts product you will be given a list of options to choose from.

You are then able to select practice data to start the program.

Now that you have loaded up the practice data you will be able to test your e-invoices, and mail order payments without disrupting your live accountancy data.

You will then need to link your practice data to your Opayo account.

What versions of Sage 50 Accounts work with Opayo?
MyOpayo download wizard

Firstly, we advise that you change back to the default invoices that are available within your Sage Accounts product and perform a test to ensure the connection can be established.

If the test is unsuccessful the issue will be related to the customised invoices that you have in place on your accounts software, and will need to be addressed.

We are able to help you with this, if the issue lies with your custom invoices simply provide us with a copy of the invoice template you are using and we will be able to help you trouble shoot this further.

You will be able to locate the invoice layout you are using by selecting:

Help > about > program > data directory > select the up folder button > layouts

You will then able to locate the layout and submit it in a support request to Sage support.

Uploading your invoice templates
Delivery charge in your basket
Using the pay now download wizard
Using the MyOpayo download wizard

A chargeback is a claim from a shopper’s card issuing bank to obtain funds that have been paid to you for a transaction to be credited back to the shopper.

The shopper’s bank will usually contact your merchant bank to notify them of the chargeback claim, your bank will then get in touch with you to notify you of the chargeback and any action they expect you to take to resolve this.

Chargebacks can be raised for a number of reasons. Usually a chargeback request is raised by the shopper or their bank due to fraud, or a dispute with the business they have purchased from.

The most common causes of a chargeback are:

• Fraud – The shopper has not made the purchase and their card details have been used without their permission.
• Dispute – The shopper and your business are in dispute over delivery, product, refunds, or any aspects of the order and they wish to have the funds returned to them.

You will always be notified by your bank that a chargeback has been requested, and given an opportunity to address this.

Once your bank has been informed about the chargeback request it will contact you to either credit the funds back to the shopper directly, or to challenge the chargeback claim.

You will then be given an opportunity to resolve the chargeback claim directly with your bank, or the shopper.

If the chargeback claim is successful your bank will debit the funds equal to the amount of the chargeback and credit them to the shopper.

Ultimately you are. We offer a number of fraud prevention tools that can be used to limit the amount of risk your company is exposed to.

If a chargeback claim is made against your business the responsibility of the chargeback lies with your business unless successfully challenged by your business.

We can help you protect your business against the risk of a chargeback, but we are not responsible for any claims made against your business.

When you sign up for an account with us, you are given a number of fraud prevention tools as standard that can be used to reduce the amount of risk your company is exposed to, and in turn limit the risk of chargebacks.

They are:

• Featurespace
• Address, postcode, and card security code checks
• 3-D Secure authorisation

By using these tools you will be able to run your shoppers through fraud prevention during the transaction, and if they do not meet the requirements you have in place the transaction will be rejected.

We aren’t involved in the chargeback process at any stage.

If you receive a chargeback you should resolve this directly with your merchant bank.

Activating & adding a 3-D Secure rule
Activating & adding AVS/CV2 rules

The first thing you will need to do is access your Sage 50c Accounts software, select Modules, followed by Products.

You will then be taken to the products section within your Sage 50c Accounts software.

Now that you have reached the product section of your accounts software you will be able to go through the steps needed to create the product.

Select new product from the list of options down the left of your screen, this will launch the new product wizard for you.

On the first screen you will be able to enter the basic details of the product you would like to create, such as the code (which will be used within your basket field with Opayo), and the description of the product.

The second screen within the product wizard allows you to specify the cost of the item, the item type, and the tax details.
Moving onto the third screen you will be able to specify the details of the item when purchasing for your business, and set stock level thresholds, and purchase order details.

Upon completing the third step you will be able to finalise the product and decide if you would like to post an opening balance for the item.

After you have created the product you will be able to reference this within your basket field when processing a transaction through your website.

By doing this your accounts software will be able to identify the item purchased when downloading the transaction and deduct this from your stock within your Sage 50c product.

Have a look at our adding product codes to your basket field for more information.

Delivery charge in your basket

Items not deducting from your stock

Customised Invoices

The version of your Sage 50c Accounts is very important to confirm that your accounts package can link with our systems.

If you are using Sage 50c Accounts; you can use the below list to see if your version is able to link with Opayo.

For Sage 50c Essentials (formally Sage Instant Accounts) users you will be able to link with our systems if you are using the following versions.

Yes, if you have an older version of Sage 50c Accounts you will need to first upgrade your current accounts software to a newer version.

Once upgraded, you will then be able to link your Sage 50c Accounts product with our systems.

If you would like to upgrade your Sage 50c Accounts product you will simply need to contact the Sage 50c Sales team on 0800 33 66 33.

The sales team will be able to help you upgrade your accounts software and enable you to use invoice payments and mail order transactions.

Activating Opayo in Sage Instant Accounts
Activating Opayo in Sage 50cloud Accounts
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